Vault appears to hang after switching to working from home

After switching to working from home, or disconnecting a monitor, the Vault dialog windows do not appear and the software appears to hang or freeze.

To get the dialog window back on the screen, use one of the following methods: 

1. In Windows 10, use the keyboard combination "Windows logo + Shift + Arrow right/left" to move the dialog box back to the screen. Once on screen, the dialog box can be maximized by using "Windows + Arrow Keys".
2. In older Windows versions, use the "Alt+spacebar" method to bring it back onto the screen:
   1. Press Alt+spacebar.
   2. Press M key ("M" for move).
   3. Press right or left arrow key.
   4. Move the mouse.
3. The name of the file that stores the location of the dialog windows is called "DialogLocations.xml". The location of this file will depend on the software being used. For example,

• if using...

1. The thick Vault client, the file will be located in this location %APPDATA%\Autodesk\Autodesk Vault Professional 2020\Objects.
2. Inventor, the file will be located in this folder %APPDATA%\Autodesk\Inventor 20xx Vault Addin\Objects.
3. AutoCAD = %APPDATA%\Autodesk\AutoCAD 20xx Vault Addin\Objects.
4. Revit = %APPDATA%\Autodesk\Revit 2020 Vault Addin\Objects.

• Locate the above mentioned "DialogLocations.xml". and delete it. Restart the software.

Autodesk application seems to freeze when working from home

When transferring to home working, Autodesk applications may seem to freeze at some point. This is normally due to the screen layout having altered between office & home working, and forms that normally pop up are now off your screen.
This article shows how to quickly address this problem:

Link

Working from Home with Autodesk Vault

This article explains methods of accessing Autodesk Vault whilst working remotely:

LINK

Change Vehicle tracking license type

Vehicle tracking sits on top of full autocad and can be licensed differently to the product it is installed on.

Make sure you are local admin on the pc and then assuming tracking is already installed and can be run in standalone or trial mode :

1. Activate tracking by running one of the drive commands.
2. On the tracking toolbar , click on the i on the help panel :


3. Select product information form the resulting dialog


4. Select the change license type option next to Vehicle Tracking:


Slect which ever license type you have.